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Person-Centered Care Community Certification

Become a certified
Person-Centered Care Community
Offered in partnership with:

NCCAP’s Person-Centered Care Community  Certification is the best way to create and maintain a culture of person-centered and person-directed care.

Our curriculum is embedded with the person-centered principles of the Pioneer Network and the dementia care practice recommendations of the Alzheimer’s Association.

Designed as sixteen concise 15-minute lessons for all staff, this curriculum provides a community-wide competency for the practical application of person-centered care.


All staff learn to enhance resident quality of life by addressing key issues such as dementia, trauma, behaviors, diversity, and culture. Staff also learn important strategies for self-care.

The National Certification Council for Activity Professionals (NCCAP®) was established in 1986 as the official credential of the Activity Profession and meets the highest CMS standard for life-enriching activities.  
As the leading education, training and certification for physical, mental, and psychosocial well-being, we've certified over 150,000 professionals to improve quality of life through person-centered care. Investing in NCCAP certification can increase staff retention and reduce turnover.

The Need for Culture Change
The COVID pandemic shows the need for a culture of person-centered care has never been greater. Infection control requirements restrict social gatherings and visitation. Residents experience increased isolation, loneliness and depression. Staff resign or retire in record numbers, many suffering emotional fatigue. It’s a fact that high quality person-centered, person-directed care is essential for physical, mental, and psychosocial well-being.

Person-Centered Care Curriculum


1. Person-Centered Care Principles                                      9.  Communication with the Person Living with Dementia

2. Ageism                                                                                 10. Behavioral Expressions
3. Compassionate Questioning                   
                         11. Trauma-Informed Care 

4. Active Listening                                                                   12. Responding to Trauma
5. Cultural Competence                                                   
      13. Montessori Principles of Care 

6. Diversity and Inclusion                                                       14. Adapting to the Person
7. The Right to Dignity and Choice                             
           15. Self-Care 

8. Dementia Care                                                                     16. Connecting with the Person

Person-Centered Care Community™ Certification
When a majority of staff complete the curriculum you are certified by NCCAP as a Person-Centered Care Community™ .  
This designation demonstrates your staff have received advanced training that enhances quality of life.  You are listed in NCCAP's National Registry and receive marketing materials to promote your quality.

Details and Costs
Given the reality of high staff turnover
delivery is recommended as part of the on-boarding process. 


Can be delivered via your Learning Management System (LMS) or your own internal educators.

$300 introductory price includes unlimited use plus first year Person-Centered Care Community™ certification.

Certification issued based on company letter verifying a majority of staff completed the curriculum.

Annual renewal based on verification letter and payment of annual fee.

NCCAP maintains and updates the curriculum to reflect professional standards of practice and best practices.

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